Vivid Seats is one of the fastest-growing marketplaces for fans to buy or resell tickets to their favorite sports, concerts, and theater events nationwide. Founded in 2001, Vivid Seats was created out of a genuine love for attending live events along with a mission of reinventing the ticket purchasing experience of an inefficient industry. Today, Vivid Seats is a clear leader in providing value—our unique approach delivers full consumer protection at discounted prices. is committed to delivering safety, peace of mind, and satisfaction to our clients. Our customers' trust is our top priority. Please click on this link to read about our 100% Buyer Guarantee.
We strongly discourage customers from buying from ticket scalpers or online from unverified sources. Not only is there no guarantee of ticket authenticity, but there is also no accountability or further recourse should the tickets prove to be invalid. All tickets for sale on are from professional ticket resellers as well as pre-screened individual sellers to ensure that we provide our customers with authentic tickets.
While strongly recommends buying tickets to an event as early as possible, they are able to provide tickets to events up to an hour before the event begins. However, bear in mind that as an event approaches, ticket availability will frequently decrease. operates on the secondary ticket market, and tickets can be sold at prices above face value. suggests that all customers purchasing tickets within 24-hours of the event also read about their Special Delivery Services.
On the top of every page on there is a search box. Simply type the name of the performer, team, or venue in the search box, then click "Search" and a list of events will be displayed. Once you find your desired event click "buy tickets" and all available ticket selections will be displayed. If does not have tickets for a specific performer/team immediately available, you have the option of providing us with your email address so that we can alert you when tickets become available.
The various ticket listings on come from a multitude of sellers located across the United States and Canada. Because different ticket listings can come from completely different sellers, they cannot ship together and must be ordered separately.
The Sales Terms and Conditions state that all sales are final.
No. cancellation policy specifically states that All Sales are Final and refunds are only given for canceled events that are not rescheduled or postponed. It is the customer's responsiblity to contact Vivid Seats should an event get rescheduled and new tickets are needed to gain entry.
Yes. If an event is canceled without being rescheduled a full refund minus the cost of shipping will be issued once tickets are returned to Vivid Seats. Our customer has 14 days from the date of notification that the event has been canceled to return the tickets to Vivid Seats to qualify for a refund. Please ship the canceled tickets back to the address below using a secured courier or certified mail. Once tickets are received by they will issue the refund.
No. Through, there are no refunds or exchanges. All sales are final. However, encourages customers to list unwanted tickets for sale on our website using the "Sell" option found in the upper right hand corner of the homepage.
Because a majority of tickets are sent directly from the sellers and are never in VividSeats' possession they are unable to guarantee exact seat locations. For example, if you purchase two tickets from a set of 8 tickets we cannot guarantee which two of the eight tickets the seller will send. In addition sellers may decide to not disclose exact seat locations because they are linked to the seller's identity. Requiring the sellers to disclose actual seat numbers would reduce the number of available tickets for our customers to purchase. VividSeats does guarantee the tickets that you purchase will be for side-by-side seats unless otherwise specified in the descriptive ticket notes. guarantees the tickets that you purchase will be seated together unless otherwise specified in the descriptive ticket notes. It's nevertheless important to note that some tickets may not appear to be together when they actually are indeed consecutive. For example, some venues (especially theatres) label seats in odd or even groups rather than using consecutive numbering. One side of the venue may contain only odd or only even numbered seating, for example. This results in seats (eg. Numbers 2, 4, 6 ?etc) that appear to be separated but that are actually together. If you should have any inquiries or concerns regarding location of your seats do not hesitate to contact our customer service team at 800.501.9983.
This means that the seats are located in back or in front of each other. For example, 1 ticket in the Orpheum Row A Seat 1 and 1 ticket in the Orpheum Row B Seat 1 is considered a piggy back set of tickets. The term piggy back is used to distinguish between side by side seats and will be listed in the ticket notes if applicable to any listing.
When Vivid Seats sellers create their listings for tickets, they establish the quantities which may or may not be selected. A seller may do this to avoid remaining with a single ticket which is often difficult to sell. The industry standard is to sell even sets of tickets as even batches (e.g. Sell 2, 4, 6, or 8 tickets from a set of eight), and odd sets in odd batches (e.g. sell 1, 3, 5, or 7 tickets from a set of seven). If the desired number of tickets is not available to purchase through feel free to contact us directly and we will work to obtain the necessary number of tickets. is not responsible for lost or stolen tickets. They strongly recommend that customers protect all tickets as they would cash. Their Sales Terms specifically state that "Lost or Stolen Tickets will not be replaced under any circumstances." In some cases they may be able to have the tickets reissued or re-emailed. They will always attempt to contact their sellers to get the lost or stolen tickets reissued but are not held liable if the sellers are unable to do so. Tickets are the sole responsibility of the ticket purchaser.
The name on the ticket is simply the name of the original purchaser. All E-Tickets are completely transferable and the attendee's name does not need to match the name on the ticket. Rest assured that all tickets sold on are always valid and authentic and covered by our 100% Buyer Guarantee.
Tickets received are guaranteed to be identical, comparable, or better than the tickets specified in the order. The determination of what constitutes a comparable or upgraded ticket is at the sole discretion of Vivid Seats. If the tickets are unsatisfactory, will investigate the matter and determine whether or not the tickets are comparable or better. If it is determined that the received seats are not comparable or better, then will either:

a) provide the buyer with a replacement set of tickets that is comparable or better than the tickets agreed to in the order.

b) request that the received tickets be returned to our office and issue a refund to the customer upon arrival of the tickets.
Yes, the service charge covers the cost of all company operations required to provide premium inventory to sold-out events. Specifically, it pays for: finding and listing thousands of valid and authentic tickets to thousands of different events nationwide; premium customer service, including our in-house call center staffed with representatives over extended business hours; all website maintenance, operations, and technological improvements; and all operations costs to coordinate safe and secure delivery of ordered tickets to our customers from thousands of ticket resellers. determines this service charge based on a number of factors that affect the cost of operations.
No. Every order must be placed with a single debit or credit card, or by using PayPal.
At, they will always ship tickets via UPS unless UPS delivery is not possible - in these cases they will employ Special Delivery Services.
1. Log into your Vivid Seats account and click the “Order History”. From there, your active orders will appear.
2. Find the order you need tickets resent for and click on "Tickets Ready".
3. Click on "Get Tickets".
4. Your tickets will be re-sent to your email address on file. Be sure to check that your email on file is accurate!
5. Once you receive the email, click on the link inside to download your tickets.
If there is enough time before your event, your tickets will be shipped. If this is no longer an option due to time constraints or other factors, they will be delivered via Email Delivery/Instant Download, Mobile E-tickets, Electronic Transfer, or a Special Delivery service.

When browsing for tickets, delivery methods are displayed under the row and in the details pane after you click "Buy".

If you have purchased tickets designated for Special Delivery and your order has been confirmed and received by the seller, you will receive an email containing detailed instructions further explaining how to obtain your tickets.