PRIVACY POLICY
OUR COMMITMENT TO PRIVACY
Protecting your privacy is important to us. This privacy policy explains how Broadway San Francisco, LLC (“Broadway San Francisco”) collects, uses and safeguards information you provide to us on this Website (“Website”), at the Orpheum Theatre and Golden Gate Theatre (“Theatres”), or that you have otherwise given us which personally identifies you, as well as general, non-personal information that is automatically collected from our Website.
This policy does not, however, govern the terms of our relationship or constitute any representation or warranty. The terms of our relationship are governed by our Terms of Use. The terms “Website”, “Theatre”, “us” or “we” refer to Broadway San Francisco, this Website, and the Broadway San Francisco application (“App”). The terms “you”, “your” or “customer” refer to the user or viewer of this Website or customer of Broadway San Francisco. Please read this privacy policy carefully. If you do not agree to our practices, please do not register, subscribe, create an account, make purchases or otherwise interact with this Website. By visiting and using the features on the Website, including purchase of tickets, mailing list sign up, event registration, other Website features or browsing, or by providing us with your personal information, you agree to this privacy policy.
We are based in California, and this policy incorporates protections for California residents provided under the California Consumer Privacy Act of 2018 (“CCPA”). Since we care about your privacy, we provide the same rights to all of our customers whether or not they are California residents. As discussed further below under Legal Disclaimers, your use of this Website and our services are subject to California and United States law. While we do not intentionally offer services in any European Union member country (“EU Country”), nor advertise such services to persons residing in any EU Country, our Privacy Policy, to the extent necessary, is intended to comply with the “General Data Protection Regulation” of 2018 (“GDPR”).
SUMMARY OF YOUR RIGHTS
If you ever have any questions about how we use and store your personal information, you can submit those questions to us at: privacy@broadwaysf.com. Below is a non-exhaustive summary of the rights you have under this policy. This summary is only for your convenience; it does not change the details, exceptions and legal obligations that apply to these items set out in more detail below:
- We do not and will not sell your data to any third-parties for their marketing purposes. We do share your personal information only with certain of our third -party service providers (“Service Providers”) in order to carry out our business with you.
- You may request that we delete the personal information that you provided to us at any time by sending your request to: privacy@broadwaysf.com or by phone: 888.746.1799 , and we will delete it and not keep a copy (unless there is a specific reason that we need to keep it such as for archiving business transactions with you).
- You may opt out of receiving marketing e-mails or the use of your personal data by us for direct marketing purposes. To opt out of the use of your personal data for this purpose, contact us at: privacy@broadwaysf.com, or by phone: 888.746.1799. But, by opting out, you may miss out on offers, events, contests or other favorable offerings.
- Up to twice a year, you may ask us about the personal information that we collect and store, by contacting us at: privacy@broadwaysf.com, or by phone: 888.746.1799.
- We do not, and have not, sold or disclosed customers’ personal information for any purposes to anyone. You cannot object to our sharing your information with our Service Providers, such as credit card processors to facilitate your transactions, but be assured that our agreements with those providers prevent them from using your personal information for any other purposes.
- We use cookies to make our Website work and to enhance your experience, as well as for our marketing purposes. You may manage your cookies, ‘Do Not Track,’ and similar technologies by accessing your browser’s preference/settings menu. If you reject cookies, you will not have access to the Website, the Website may not work fully, and you will not be able to order anything online.
- You have a right not to receive any discriminatory treatment by Broadway San Francisco for the exercise of the privacy rights conferred by the CCPA.
NOTICE OF COLLECTION
WHO IS COLLECTING YOUR DATA?
Broadway San Francisco controls the data that is collected on the Website. You can contact us anytime at: privacy@broadwaysf.com or by phone: 888.746.1799.
CATEGORIES OF INFORMATION WE COLLECT
We collect and store certain personal information about you at various points in order to provide you with products and services. As discussed further below, we are required to collect certain information from you such as your username, email address and other information required for the completion such transactions. We also use this information and additional information that we collect in order to customize our services to your preferences and provide you with products and services that we believe will appeal to you.
California defines certain categories of “personal information,” and whether or not we collect those categories is set forth in the following table, which provides summary descriptions of the types of information that may fall within these categories. Note that “personal information” does not include publicly available information from government records, de-identified or aggregate consumer information nor certain information protected under other laws governing items such as medical records, credit and financial information or drivers’ records. We collect information that falls into these categories directly from you and your electronic devices, as well as from other publicly available sources:
Category: (A) IdentifiersExamples of Types of Data: name, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, etc.
Do We Collect It?: Yes
Source Of Information: You or your devices
Business Purpose: Communications, marketing, transactions
Shared With Third Parties: No, except for Service Providers
Sold to Third-Party Service Providers or Other Third Parties: No
Category: (B) Additional Identifiers
Examples of Types of Data: telephone number, driver’s license or state identification card number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information
Do We Collect It?: Yes
Source Of Information: You or your devices
Business Purpose: Communications, marketing, transactions
Shared With Third Parties: No, except for Service Providers
Sold to Third-Party Service Providers or Other Third Parties: No
Category: (C) Characteristics of protected classifications under California or federal law
Examples of Types of Data: age (if 40 and over), gender, marital status, race, national origin and other protected classes
Do We Collect It?: No
Source Of Information: Not Applicable
Business Purpose: Not Applicable
Shared With Third Parties: Not Applicable
Sold to Third-Party Service Providers or Other Third Parties: Not Applicable
Category: (D) Commercial information
Examples of Types of Data: records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
Do We Collect It?: No
Source Of Information: You or your devices
Business Purpose: Communications, marketing, transactions
Shared With Third Parties: Not Applicable
Sold to Third-Party Service Providers or Other Third Parties: Not Applicable
Category: (E) Biometric information
Examples of Types of Data: genetic, physiological, biological or behavioral characteristics, that can be used to establish individual identity such as fingerprints or facial recognition
Do We Collect It?: No
Source Of Information: Not Applicable
Business Purpose: Not Applicable
Shared With Third Parties: Not Applicable
Sold to Third-Party Service Providers or Other Third Parties: Not Applicable
Category: (F) Internet or other electronic network activity information
Examples of Types of Data: browsing history, search history, and information regarding a consumer’s interaction with an Internet Website, application, or advertisement
Do We Collect It?: Yes
Source Of Information: You or your devices
Business Purpose: Communications, marketing, transactions
Shared With Third Parties: No, except for Service Providers
Sold to Third-Party Service Providers or Other Third Parties: No
Category: G) Geolocation data
Examples of Types of Data: location of your electronic device
Do We Collect It?: Yes
Source Of Information: You or your devices
Business Purpose: Communications, marketing, transactions
Shared With Third Parties: No, except for Service Providers
Sold to Third-Party Service Providers or Other Third Parties: No
Category: (H) Sensory data
Examples of Types of Data: audio, electronic, visual, thermal, olfactory, or similar information
Do We Collect It?: No
Source Of Information: Not Applicable
Business Purpose: Not Applicable
Shared With Third Parties: Not Applicable
Sold to Third-Party Service Providers or Other Third Parties: Not Applicable
Category: (I) Professional or employment-related information
Examples of Types of Data: job history or performance evaluations
Do We Collect It?: No
Source Of Information: Not Applicable
Business Purpose: Not Applicable
Shared With Third Parties: Not Applicable
Sold to Third-Party Service Providers or Other Third Parties: Not Applicable
Category: (J) Non-public education information
Examples of Types of Data: student education, financial or disciplinary records
Do We Collect It?: No
Source Of Information: Not Applicable
Business Purpose: Not Applicable
Shared With Third Parties: Not Applicable
Sold to Third-Party Service Providers or Other Third Parties: Not Applicable
Category: (K) Inferences
Examples of Types of Data: drawn from any of the information above to create a profile about a consumer
Do We Collect It?: Yes
Source Of Information: You or your devices Business
Purpose: Communications, marketing, transactions
Shared With Third Parties: No, except for Service Providers
Sold to Third-Party Service Providers or Other Third Parties: No
WHY BROADWAY SAN FRANCISCO COLLECTS YOUR INFORMATION
We collect your information to manage our relationship with you and to send you communications, and for a number of our business purposes such as, for example, sending you tickets; we cannot ship any tickets to you if you do not provide a location to which to send them.
We do not sell personal information and certainly not from individuals under 16. If you inform us that we collected the personal information of a minor for which you are the parent or guardian and would like us to delete that information, we will take steps to delete the information at your request, subject to verification consistent with the right to delete discussed further in this Privacy Policy.
We are required to provide your information to certain of our third-party Service Providers in order to store your data, process orders, manage email, as discussed below.
We also use the information we collect for our marketing purposes. If you would like to opt out of our use of your information for marketing purposes, or to be removed from our email list, you may contact us at: privacy@broadwaysf.com or by using the “unsubscribe” link on the Website page Even if you opt out, we may still send emails to you concerning specific transactions or other non-marketing related messages. Our Service Providers are not permitted to use your information for their own marketing purposes unless they have an independent relationship with you and have obtained your information from another source.
When you visit the Website, we also collect some basic non-personal information about you and your browser. Examples of such non-personal information that is collected include what type of browser and operating system you are using, how long you remained on our Website and what pages you looked at while on the Website. This non-personal information is anonymous and helps us understand how visitors browse our Website, so that we can make their shopping experience better. We do not make any efforts to identify you from this non-personal information. We use third-party vendors for these services discussed more below.
"DO NOT SELL MY PERSONAL INFORMATION"
Under California law, you have the right to opt out of the sale of your personal information. We do not sell personal information, but we are providing you with the ability to opt out of the sale of your personal information in any event by sending an email to us at: privacy@broadwaysf.com with the subject line: “Do Not Sell My Personal Information”.
HOW LONG WE KEEP YOUR INFORMATION
We will retain your information for as long as your account is active or as necessary to provide you services, to obtain payment on your transactions with us and to maintain a record of your transactions with us for financial reporting and compliance purposes. If you wish to cancel your account, please contact us at: privacy@broadwaysf.com. We will keep your order history on file indefinitely so that we can always provide you with information on what you ordered previously, unless you ask us to delete it.
YOUR RIGHTS TO ACCESS OR DELETE YOUR DATA
If you so desire, we will provide you with a copy of your account data or delete your account at your request. Up to twice a year, you may ask us whether we are collecting, storing, using, disclosing or selling your personal information, what categories and specific pieces of personal information of yours we are collecting and storing, the categories of sources from which personal information is collected, the business or commercial purpose for collecting your personal information and with whom we may have shared your information. You may request a copy of the personal information we have about you by contacting us at: privacy@broadwaysf.com or by phone: 888.746.1799. If you request specific pieces of information, in order to verify your request you will need to provide a declaration described below to us via mail at: privacy@broadwaysf.com. We will work diligently to respond to your requests and will provide you with a free response within 45 days.
If you would like us to delete your data, please contact us at: privacy@broadwaysf.com or by phone: 888.746.1799. Depending on the nature of the data that you request we delete, we may require you provide two or more data points that match the information in our file. Note that even if you request deletion, we may continue to retain and use information as may be authorized or necessary under California Law including but not limited to for completing any pending transaction that we have with you. You have the right to request that we delete the personal information that you provide to us and we will not discriminate against you for exercising any rights that you have to delete information.
We will verify your identity for purposes of such a request to delete or a request to know. If you have an account on the Website, we will verify your request for information through your account, if possible. If you do not have an account, we will verify your request depending on the nature of the request. If you request to know the categories of information, we will request that you provide at least two pieces of information that match our records, which may vary depending on the information we have on file. If you request to know specific pieces of information, we will require additional verification to match three pieces of information on file, as well as a signed declaration verifying these three points of reference. If you would like to designate an authorized agent to make such a request or your behalf you may do so by providing us with written permission of such authorization, or your agent must provide proof of a power of attorney.
If you would like us to delete your data, please contact us at: Privacy@broadwaysf.com or by phone: 888.746.1799. Residents of an EU Country who are interacting with this Website or our App from an EU Country may exercise their rights under the GDPR to access, rectify, or erase any personal data that we have. Please email or write to us with the subject line “GDPR Request” and tell us whether you are seeking disclosure of information sharing, a correction to information you have provided to us or deletion of your data, subject to completion of a transaction that you may have with us, as discussed in this Privacy Policy.
In order to ensure protection of your information from fraudulent requests, we require you provide us with additional information to verify your identity should you wish to access or delete your data. For your protection, in the event the requisite verification is not satisfied, we may deny the request for access to your account data or to delete your account.
PROTECTING YOUR INFORMATION
We make every effort to ensure that any data that we store about you is kept behind a secure firewall and is not accessible to the public in any way. Any sensitive information (such as credit card number) that we collect from you is encrypted either by us or by our third-party Service Provider. We do everything in our power to protect user data offline as well by restricting access to information to only those employees, for example, a customer care representative, who needs the information in order to perform a specific job. All employees are kept up to date on our security and privacy practices and are aware of the importance of keeping customer data secure and safe at all times. We also outsource certain of our data processing operations to third-parties as discussed below, and we have agreements with those Service Providers that require them to maintain security over your information.
Although we use our best efforts to protect the security of your information and our system, and we have agreements in place with our processors requiring them to do the same, no transmission via the internet or storage of data can be guaranteed to be 100% secure. As a result of this and other factors beyond our control, we cannot guarantee the security of the information that you transmit to or through our Website. Therefore, you assume that risk by using the Website.
If you have any questions about the security of our Website, please feel free to contact us at: privacy@broadwaysf.com.
HOW WE SHARE YOUR INFORMATION WITH THIRD-PARTIES
We value your privacy, and we will never sell or rent any personal information to any third-party for that third-party’s marketing purposes nor for any other purposes unless we are given explicit and affirmative authority to do so by you.
We work with third-party Service Providers to assist us to fulfill our sales and services to you, and to process your data, including the fulfillment of ticket sales to you, for fulfillment of business from our secondary market partners, for marketing and advertising purposes, for data hosting, for credit card processing, and email management companies to host our databases and to bill users for goods and services. We require all such third-party Service Providers to keep any information they receive confidential, maintain the privacy of all our customers, and to use any information provided to only provide services on behalf of Broadway San Francisco and the customer. We have in the past, and may continue in the future, to disclose, for business purposes, your personal information with these third-party Service Providers as set forth above. The third-party Service Providers may also acquire browsing data or other information about your activity on the Website through cookies, as discussed below.
We also may employ third-party Service Providers to analyze our sales data for internal purposes, in which case we may disclose information to such third-parties such as what tickets were purchased, the location of shipment and the frequency of purchases. We additionally may enlist a third-party Service Provider to assist with marketing and sending member e-mails, in which case we will provide these third-party Service Providers only with member e-mail addresses. Again, we require all such third-party Service Providers to keep any information they receive confidential, maintain the privacy of all our customers and to use any information provided for services on our and your behalf.
COOKIES
Our Website uses cookies to speed navigation, keep track of items, and provide you with custom-tailored content. We also use cookies to remember some of the information that you have given us, so you do not have to re-enter it each time you visit the Website. By showing us how and when patrons use the Website, cookies also help us see which areas are popular and which are not. Many improvements and updates to the Website are based on data such as total number of visitors and pages viewed. Most browsers are initially set to accept cookies. You may manage how your browser handles cookies and related technologies by adjusting your browser's security and privacy settings. You should refer to instructions related to your browser to learn about privacy and security settings that are available to you. The cookies that we use do allow other third-party Service Providers to collect personally identifiable information about your online activities over time and across different websites. Those third-party Service Providers are discussed above. If you reject, block or delete cookies, you will not be able to access the Website, you may not be able to use particular features of the Website, you may not be able take full advantage of features offered on the Website and you will not be able to place an order on the Website.
DO NOT TRACK SIGNALS
Some browsers have incorporated “do not track” features to enable users to make privacy and security choices. By using these settings, your browser may send a signal to our Website not to collect tracking information. The Website does not track information from users through cookies if a “do not track” signal is received which has been manually selected to operate.Information tracked by the Website through cookies is discussed above.
LEGAL DISCLAIMERS
In addition to the use of your personal information for our business purposes, and subject to our not otherwise sharing or selling your data to third-parties, except as set forth above, Broadway San Francisco reserves the right to disclose your personally identifiable information as allowed or required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Website.
This Website may contain links to other Websites. We are not responsible for the privacy practices of other Websites. We encourage our users to be aware when they leave our Website and to read the privacy statements of each Website that collects personally identifiable information. This Privacy Policy applies solely to information collected by this Website.
As set forth above, the Website is in California, and this Privacy Policy is governed under the laws of the state of California and is subject to applicable laws of the United States. Residents of the European Union may have certain additional rights, including the ability to request corrections to your personal data, which we will recognize if you contact us at: privacy@broadwaysf.com.
PRIVACY POLICIES UPDATE
Broadway San Francisco reserves the right to modify this privacy statement at any time. We may periodically revise this privacy policy without notifying you of the changes, or we may post a notice on our Website or we may leave it up to you to check periodically if we make any material changes. It is up to you to consult this page from time to time to become aware of the changes. However, if we have your email address, we will notify you in the event we make any changes that substantially affect your rights to your personal data, specifically, if we intend to change our policy that we do not sell your personal information to any third-party.
If you have any questions about this policy, you can reach us at: privacy@broadwaysf.com
Date Privacy Policy was last updated: January 1, 2020.
