JOBS
ATG’S COMMITMENT TO INCLUSION, DIVERSITY, EQUITY AND ACCESS (IDEA)
Our stages are a platform for compelling stories – stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We are passionate about the pursuit of true diversity and equality. We strive to make our venues beacons of these ideals in our communities. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture, one in which everyone can bring their authentic selves. At ATG, we provide a stage for everyone.
POSITION TITLE:
MANAGER OF PUBLIC RELATIONS
BroadwaySF, part of the Ambassador Theatre Group, is seeking a savvy, strategic and innovative communications professional to oversee all publicity, communication, and community efforts for BroadwaySF, and its theatrical, music, concert and event productions at the Orpheum, Golden Gate and Curran Theatres in San Francisco.
ESSENTIAL RESPONSIBILITIES: Publicity/Communications
- Develop, plan and execute comprehensive publicity strategies and compelling stories for all Broadway SF productions. Works closely with BSF Marketing team, ATG North America, production producers, presenters and press representatives to maximize impressions and earned media across all mediums
- Collaborates with BSF/ATG executive team on brand communication strategy for BroadwaySF, yearly season membership campaigns as well as for the Orpheum, Golden Gate and Curran Theatres.
- Draft, write and distribute press releases and pitches for each production as well as for the BroadwaySF brand to garner press coverage on a local and regional level.
- Coordinate, manage and oversee all media relations, including interviews both on site and off site, working closely with production teams, cast and creative
- Drafts talking points, memos and other communication materials as needed for internal stakeholders
- Leads the development and execution of press nights, special events, rehearsals, press conferences, video shoots and more in conjunction with all productions
- Builds and maintains relationships with key media throughout the Bay Area and Northern California both in person and through regular maintenance of press lists, targeting a variety of press including but not limited to; general, Family, Urban, LGBTQ, Hispanic, Bloggers, Asian, Travel, etc.
- Serves as the primary liaison between BSF and productions national press representatives for each production.
- Tracks all press and compiles weekly reports for BSF and individual productions as well as post engagement analysis
- Collaborates with marketing team (social media, Promotion, Digital, Groups, Sales, Playbill) on development, execution and communication of programs/promotions/events for productions
- Works closely with ticketing on management and execution of opening night ticketing and distribution.
- Manages public relations expense budget as part of overall marketing budget.
- Works closely with City of San Francisco to serve as point person for BSF and maintains and enhances relationship with the City and key leaders related to safety, our physical venues and goal of being part of the fabric of the community; including but not limited to; Mayor’s office, BART, SFPD, SF School District, Public Library and Board of Supervisors.
- Represent BSF as a media spokesperson.
ESSENTIAL RESPONSIBILITIES: Community Engagement
- Oversee and manage BSF’s philanthropic partnerships with community organizations, developing programs and initiatives that build brand awareness for our organization.
- Serves as the point person for all of BSF’s equity, diversity and inclusion initiatives through our corporate office (ATG).
- Develops programs that focus on arts education and introducing audiences to live theater.
- Spearheads our complimentary ticket program that provides tickets to our shows to various nonprofit organizations.
- Develop communication strategies for safety and wayfinding for our audiences through our existing communication channels.
QUALIFICATIONS
- 3+ years of experience working in the live entertainment industry. Theater a plus.
- Well organized, detailed oriented and able to prioritize and manage multiple projects under pressure, in a fast-paced environment, 7 days a week
- Strong social skills and confidence interacting externally with press as well as Broadway show producers and press representatives
- Strong understanding of intersections between public relations, marketing and sales
- Commitment and dedication to work on Equity, Diversity and Inclusion (EDI) and how public relations and communications can contribute to this work.
TO APPLY
Send cover letter and resume to bsfjobs@theambassadors.com.
POSITION TITLE:
TICKETING OPERATIONS ASSOCIATE
LOCATION: San Francisco, CA
HOURS: Full-Time, Non-Union. 40hrs/week + some nights and weekends may be required
COMPENSATION: $55-65k + 401k and Benefits Package
ABOUT THE POSITION
Reporting to the Manager of Ticket Operations and supporting the Ticketing and Audience Services department based at the Orpheum Theatre in San Francisco, the ideal Ticketing Operations Associate will have prior knowledge of the AudienceView Ticketing system, basic knowledge of theatrical ticketing operations, and the ability to learn and adapt quickly. This position will require a collaborative and nimble intellect, as well as the ability to work independently, a can-do attitude, and strong attention to detail. This candidate should have an interest in live entertainment.
PEOPLE, PLACES, and THINGS
- Will work mostly on-site at the Orpheum Theatre offices with some optional work-from-home days- dependent on special projects requiring in-person collaboration.
- This role will primarily require building, proofing and updating events in the AudienceView Ticketing system, assisting with tasks such as event builds and on-sales, troubleshooting, pre-sale link creation, price changing and promo code creation, as well as daily sales reporting across ATG’s three SF venues and out to stakeholders for each Production.
- This position will involve collaborating with teams across various time zones including NY and on rare occasion, the UK.
- Requires working closely with the various Ticketing, Food & Beverage, and Marketing teams on general operational processes, and helping to ensure best practices.
- Proficiency in Excel and Microsoft Suite (Outlook, Sharepoint, Teams) will be vital to success.
EXPERIENCE and SKILLS
- Familiarity with the AudienceView ticketing system strongly preferred
- Must have prior ticketing systems experience.
- Comprehensive knowledge of Microsoft Suite and Google Suite required.
- Ticketing hardware experience is a plus (scanners and BOCA printers).
- Should possess excellent written and verbal communication skills, with strong organizational skills, and the ability to provide a high level of customer service.
TO APPLY
POSITION TITLE:
FOOD & BEVERAGE BARTENDER
LOCATION: San Francisco, CA
HOURS: Full-time requiring evenings, weekends & holidays
COMPENSATION: $17.51/hr + Daily Tipout
ABOUT THE POSITION
Ambassador Theatre Group is looking for enthusiastic, dynamic and driven individuals to join our highly skilled Food & Beverage team for its three venues here in San Francisco: Orpheum, Golden Gate, and Curran. The ideal candidate will have exceptional customer service skills, hold a passion and flair behind the bar in order to drive sales and beat targets, embody the company vision and values and possess a desire to achieve the very highest standards in all their work. Our Bartenders are essential to the successful running of our main theatre bars.
PEOPLE, PLACES, and THINGS
Officially designated as a San Francisco Landmark in 1977 by the San Francisco Landmarks Preservation Advisory Board, the Orpheum Theatre originally opened in 1926 with a façade patterned after a 12th-century French cathedral. Although this 2,200-seat theatre—located at the corner of Market Street and 8th Street—saw an external rejuvenation in 2016, the original and historical integrity of the landmark prevails as the Orpheum continues to welcome audiences across the San Francisco Bay Area to revel in the razzle-dazzle of Broadway.
EXPERIENCE and SKILS
- Prior bartending experience in a restaurant and/or theatre environment is required
- Good interpersonal relations and communication skills
- Possess a positive attitude and be flexible, friendly and courteous with patrons and fellow staff members
- Hold an active TIPs certification or must be willing to take the course
- Valid food handler certification is preferred but not required
COMPETENCIES
- Ability to remain calm in a fast-paced environment
BENEFITS
- $17.51/hr plus tip out daily
- Flexible work schedule
- Fun and creative work environment
TO APPLY
POSITION TITLE:
CUSTOMER EXPERIENCE MANAGER
LOCATION: San Francisco, CA
HOURS: FT; evenings, weekends, and holidays as required
COMPENSATION: $25.0000 To 25.0000 Hourly
ABOUT THE POSITION
- Reporting to the Food & Beverage Director, the Customer Experience Manager (CEM) is responsible for helping ensure the success of the food & beverage bar and concessions operations. The CEM manages the Food & Beverage Staff.
- The CEM acts independently as the “Manager on Duty” during events and performances as scheduled to maintain the customer experience standards set forth by the F&B Director.
- COVID vaccination and a commitment to COVID-safe practices are required.
- The CEM supports and assists the F&B Director with the department's day-to-day operations by scheduling staff, processing payroll, purchasing F&B monthly inventory, receiving deliveries, and organizing and maintaining storage and selling areas.
- Success in the role requires demonstrated leadership skills and the ability to quickly problem-solve and address matters relating to F&B operations to ensure a world-class customer experience.
- The CEM must be able to respond to demands from various departments and event and venue staff creatively and confidently while helping maintain a positive, safe, and successful workplace.
EXPERIENCE and SKILS
- Applicants should have a high-volume food service industry background, preferably in a concessions environment.
- The ideal applicant will have experience leading and motivating a diverse and sizable workforce.
- Familiarity with the Square POS platform is beneficial.
- As a public-facing representative of the venue, strong interpersonal skills, the ability to empathize and establish trust quickly, and a dedication to providing first-class customer service are welcome in an applicant.
- Bartender experience helpful
- Knowledge of ABI or scheduling systems is beneficial.
- 2 years of leadership of 10 or more employees need
COMPETENCIES
- Adaptability
- Customer Focus
- Collaboration
- Stress-Management
- Problem-solving
BENEFITS
- 401K eligible, competitive healthcare plan, flexible hours (as relates to performance schedule)
- Venues are located close to public transit in downtown San Francisco.
- And, of course, the ability to attend performances for some of the best live entertainment at one of the most beautiful and historic venues in the world.
TO APPLY
POSITION TITLE:
FOOD & BEVERAGE RUNNER
LOCATION: San Francisco, CA
HOURS: Varies (Tuesday through Sunday)
COMPENSATION: $17.51/hr plus tip pay out daily
ABOUT THE POSITION
The service positions are responsible for the Ordertorium/in-seat service program: both serving items as well as acting prep worker when scheduled. May require taking orders from guests and placing orders for the prep team. Required to climb stairs and carry 10-25lbs up and down. All service positions will consistently highlight the values of ATG, the North American F&B Program, and the Venue General Manager through action and guest focused behavior.
Reporting directly to the Food and Beverage Manager. Must be open to all shifts when necessary: nights, weekends, and holidays.
Please be aware that COVID-19 vaccination is a condition of employment. (If necessary, accommodation requests for exemption are considered on a case-by-case basis).
EXPERIENCE and SKILS
- Welcoming demeanor, guest focused attitude
- Working knowledge of cocktails, beer varieties, wine varieties, soda varieties, food brands, basic allergy knowledge
- Diligent in all areas of work, from prep to service to clean up
- POS experience
- Able to work without sitting for extended periods of time
- Able to lift 10-25lbs on regular basis
- Able to continually walk up 3 flights of stairs
COMPETENCIES
- Must be able to read and write English
- Customer Focus
- Flexibility
- Stress-Management
- Problem-solving
BENEFITS
- $17.51/hr plus tip out daily
- Flexible work schedule
- Fun and creative work environment
TO APPLY
POSITION TITLE:
FOOD & BEVERAGE ASSISTANT MANAGER
LOCATION: San Francisco, CA
HOURS: Full Time
COMPENSATION: $25.00 Per Hour
ABOUT THE POSITION
The Assistant F&B Manager is the lead support for the F&B Manager on both properties, expected to act as support, in tandem, and in place of (when necessary for short periods) the F&B Manager. This position is responsible for supporting the day-to-day operations as well as the progressive success of the Food and Beverage Program throughout the theaters, both Back of House and Front of House. By supporting the F&B Manager and working directly with the F&B Staff, the Assistant F&B Manager will have ample resources to offer positive results by way of sales, costs, and overall guest experience.
The Assistant F&B Manager will consistently highlight the values of ATG, the N. American F&B Program, and the Venue GM through action and leadership.
Reporting directly to the F&B Manager, reporting indirectly to the GM, and the Director Of F&B for North America.
PEOPLE, PLACES, and THINGS
- Assure a professional environment by exemplifying professional, ethical, and responsible behavior at all times
- Responsible for the F&B Program at the Orpheum Theatre as well as the Golden Gate Theatre and Curran Theater
- Supervise and manage the Hourly F&B Staff in all relevant locations.
- Focus on maximizing the quality of the guest experience by balancing the quality, speed, and hospitality of all service points
- Manager staff shifts as necessary: checking in staff, assuring stocking items has been done fully, close out tills and producing necessary reporting
- Verify weekly / daily payroll, as needed, and directed by F&B Manager / Theater GM
- Assist in the ordering & receiving & stocking of all F&B Product and ancillary product: liquor, beer, wine, N/A beverage, condiments, etc.
- Assist the management of maintenance, quality of product, and sanitary standards of all F&B areas
- Assist in the scheduling and / or supervising all scheduling of F&B Staff to assure ample levels for respective shifts: both prep shifts as well as trade shifts
- Work with F&B Manager and all management to create VIP offerings and areas appropriate to company standards and focusing on guest experience
- Manage process for the closing of shifts: cash, POS systems, reporting
- Producing reports as organized with GM: nightly, weekly, monthly as needed
- Assist with ATG’s Monthly inventory process – assuring integrity within process and focusing on results when necessary
- Assist with ordering & supervising all ordering and stocking of F&B Materials: bar tools, disposable items, necessary chemicals, etc.
- Communicate with Operations Department regarding F&B area (bars, prep areas) and all maintenance needs
- Suggest progressive discipline when appropriate
EXPERIENCE and SKILS
- Concession operations / functions of a food and beverage operation: purchasing, receiving, inventory, costing, sales presentation, bar functions, etc.
- Understanding of hospitality standards and procedures
- Knowledge and proven skills of visual merchandising and guest presentation
- Proven leadership skills, proven motivational skills
- Solid written, verbal, and listening skills
- Analyzing and reporting data from multiple sources, compiling data into coherent messaging
- Problem solving and analysis skills
- Basic Microsoft Excel skills and understanding – ability to compile and work with data on Microsoft Excel, PowerPoint, and Word
- Understanding of current customer service standards, ADA compliance, State laws / rules and regulations
