2019–2020 SEASON
RETURNING TO OUR THEATRES
We are committed to providing a healthy and safe environment for audiences, performers and staff, and are working closely with city and state officials to confirm safety guidelines and procedures for your return. Our plan is to open at 100% capacity and we are developing safety guidelines that everyone who enters our theatres must follow. Measures may include the wearing of masks, proof of vaccination & proof of negative covid test. We will continue to update this page as we get more confirmed information.
TICKETING POLICY
BroadwaySF has instituted a temporary COVID-19 exchange/refund policy. For tickets purchased on or before December 31, 2021, under the following circumstances, BroadwaySF will permit you to exchange your tickets for the same Event at a later date; or if such exchange is not possible or not practical, e.g., the Event is one performance or limited run, refund your ticket purchase:
• You or someone in your party has tested positive for COVID-19 during the 14-day period preceding the Event;
• You or someone in your party is not feeling well during the 14-day period preceding the Event and has exhibited symptoms consistent with COVID-19; or
• You otherwise feel that you represent a significant transmission risk, e.g., you are caring for someone that has COVID-19 or is not feeling well.
Any such exchange request must be made by contacting Audience Services by phone (888-746-1799) at least twenty-four (24) hours prior to the advertised performance time. CLICK HERE for complete terms and conditions.
2019–2020 SEASON RESCHEDULED PRODUCTIONS
JESUS CHRIST SUPERSTAR – OCTOBER 13–NOVEMBER 7, 2021 (REPLACES MEAN GIRLS)MY FAIR LADY – NOVEMBER 2–28, 2021
THE BAND'S VISIT – JANUARY 11–FEBRUARY 6, 2022
NEW TICKETS FOR THESE PRODUCTIONS WILL BE DELIVERED TO TICKET HOLDERS AT A LATER DATE IN 2021. PLEASE DESTROY YOUR CURRENT 2020 DATED TICKETS. THEY ARE NO LONGER VALID.
JESUS CHRIST SUPERSTAR
OCTOBER 13–NOVEMBER 7, 2021
Due to ongoing complications from the pandemic, MEAN GIRLS (originally scheduled July 27–August 22, 2021 as part of the 2019–2020 Season) is being rescheduled and will return to San Francisco at a future date TBA.
MEAN GIRLS will be replaced by JESUS CHRIST SUPERSTAR, which will play October 13–November 7, 2021 at the Golden Gate Theatre.
If you have tickets to MEAN GIRLS, we have automatically moved your tickets from MEAN GIRLS to JESUS CHRIST SUPERSTAR. New tickets for JESUS CHRIST SUPERSTAR will be delivered at a later date.
VIEW YOUR NEW PERFORMANCE DATE / HOW TO REQUEST A CHANGE OR REFUND
• Once you log in, you will automatically land on your Ticket History page where you can view your new performance date and time for each production.• If you wish to make a change, click on ‘CLICK HERE TO REQUEST A CHANGE’ located next to the name of the production.
• Fill out the REQUEST A CHANGE form for each production you wish to make a change.
• Click on ‘SUBMIT’ to send your request.
BROADWAYSF MEMBERS: CLICK HERE to log in and access your Member account.
SINGLE TICKET BUYERS: CLICK HERE to log in and access your BroadwaySF account.
NEW CURTAIN TIMES!
Performance times for the three rescheduled productions on the 2019–2020 Season (JESUS CHRIST SUPERSTAR, MY FAIR LADY, THE BAND'S VISIT) have been changed to 1:00pm (matinees) and 7:30pm (evenings) to match the new curtain times currently in place for all productions on our upcoming 2021–22 Season.This change will provide a consistent performance start time across all BroadwaySF shows and the new time will be reflected on the tickets delivered to ticket holders later in 2021.
CONTACTING US
We have limited staff available Monday through Friday, Noon to 4pm at 888-746-1799 to assist. Wait times will most likely be long so unless you have special circumstances, we encourage you to contact us by using the ‘CLICK HERE TO REQUEST A CHANGE’ form mentioned above.Thanks for your understanding and patience and if you have any general questions, feel free to email us at tickets@broadwaysf.com.
